WHEN WILL MY ORDER SHIP?
Most orders are processed and shipped within two business days of their receipt. Orders ship only Monday through Friday; we do not ship on Saturday, Sunday, or federal holidays. All domestic and international orders ship from our warehouse in Seattle, Washington, USA.
Additional processing time will be required during Thanksgiving (November 23 - November 28th) and Christmas (December 23 - 26) holiday periods in 2016.
TRACKING YOUR ORDER
Check your email. You will receive emails regarding the status of your order at the address you entered during checkout. Tracking information is typically emailed within 24 hours after your order ships.
We offer Free Shipping via UPS Ground for USA orders only. Orders require 1-2 business days to be processed by our warehouse. Once your package has been processed and shipped please allow 3-6 additional business days for delivery, depending on distance from Seattle, Washington.
* Does not apply to USA Territories.
UPS 2nd Day Air and Next Day Air Saver shipping options are available during checkout, rates are calculated based on weight and destination. Orders require 1-2 business days to be processed by our warehouse before they ship. We make every effort to prioritize the processing of Expedited orders.
GRAYL strives to ship quickly and affordably to customers all over the world. We partner with local carriers - often the national postal service - to deliver to your door. International orders typically take 2-3 weeks to deliver.
Please be aware, your home country may charge additional import duties or taxes (VAT, GST, etc). These taxes can add 25% or more to the price of your order and are collected in your home country. GRAYL cannot determine or cover the VAT costs of your delivery. Please consider this before making your international purchase.
We currently ship to the following countries: Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Cambodia, Canada, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Kuwait, Luxembourg, Malaysia, Malta, Morocco, Netherlands, New Zealand, Nigeria, Norway, Philippines, Poland, Portugal, Russian Federation, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam, United Arab Emirates.
* International orders shipped via Parcel Connect typically take 2-3 weeks to deliver
IMPORT DUTIES, TAXES, FEES, & DOCUMENTATION
Customers with shipping addresses outside of the U.S. are solely responsible for all import duties, taxes and brokerage fees as required by customs of the importing country. These are not included in the shipping and handling cost. Customs, duties, taxes and fees vary widely from country to country; please check with your local customs agency for more info. All import duties, taxes and brokerage fees are non-refundable. If you refuse a shipment, then the following will not be refunded: cost of original shipping, any brokerage/customs/duty/taxes, and/or any charges for return shipping.
- We ship via USPS Priority and Express to P.O. Box, APO, or FPO addresses, where applicable.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
- Due to demand for certain products we cannot guarantee every product's availability for immediate shipment. GRAYL ships orders in full, but upon special request GRAYL can sometimes fulfill partial shipments.
- We are unable to ship to multiple addresses at this time.
- All domestic and international orders ship from our warehouse in Seattle, Washington.
- Shipping charges are non-refundable. In the event of a return or if a package isn't deliverable by a carrier - only the cost of the merchandise is eligible for a refund.
AVAILABLE TO SHIP TIME
GRAYL works hard to ship every order as quickly as possible. The ‘Available to Ship' time is an estimate of when a product with low inventory availability is forecasted to leave our warehouse. Occasionally, when we confirm ship and delivery times, we then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email with the updated ship and delivery times.
HAVE A QUESTION OR NEED TO CHAT?
If you have an urgent issue and want to chat with us directly, please call 877-293-7861 or email firstname.lastname@example.org.